When your vehicle breaks down or you're involved in an accident, the last thing you need is uncertainty about what happens next. At Texas Towing Inc., we've been Fort Worth's trusted towing partner since 1989, providing reliable 24/7 emergency response across the DFW metroplex. 

Understanding our process can help ease your mind during a stressful situation. 

Here's exactly what happens when you call Texas Towing Inc. for assistance.

The Call: Your First Step to Getting Back on the Road

1. Information Gathering

Our trained dispatchers will ask for essential details to ensure we send the right equipment and team to your location:

• Your exact location (including landmarks, mile markers, or nearby exits)
• Vehicle details (make, model, color, and condition)
• The nature of your situation (accident, breakdown, flat tire, etc.)
• Your contact information for follow-up

This information helps us dispatch the correct towing vehicle—whether you need light-duty towing for your sedan or our 100-ton rotator for heavy equipment recovery.

2. Dispatch Confirmation

Once we have your details, our team will:

• Confirm all information for accuracy
• Provide an estimated arrival time based on your location and current conditions
• Offer guidance on immediate safety steps while you wait

The Arrival: Professional Assessment and Action

When your Texas Towing Inc. operator arrives on scene, they follow a methodical approach refined through our 35+ years of experience:

1. Scene Evaluation

Our CDL-licensed, safety-certified operator will:

• Assess your vehicle's condition and position
• Determine the safest recovery method
• Set up necessary safety measures, including warning lights and cones
• Communicate the towing plan with you

2. Vehicle Preparation

Before towing begins, our team will:

• Secure your vehicle properly based on its condition and the towing method
• Protect vulnerable components from damage during transport
• Document the vehicle's pre-tow condition for your peace of mind
• Collect any necessary documentation or information

The Transport: Safe and Efficient Movement

With your vehicle properly secured, our operator will:

1. Load Your Vehicle

Using industry-best practices, we'll load your vehicle onto:

• A flatbed truck for most passenger vehicles (the safest transport method)
• A wheel-lift tow truck for specific situations
• Our specialized equipment for heavy-duty recovery

2. Transport to Destination

Your vehicle will be transported to your specified location:

• Your preferred repair shop
• Your home or workplace
• Our secure storage facility if needed
• Other designated location

During transport, our team treats your vehicle with the utmost care, ensuring it arrives at its destination without additional damage.

After the Tow: Completion and Follow-Up

Our service doesn't end when your vehicle reaches its destination:

1. Unloading and Documentation

Upon arrival, our operator will:

• Carefully unload your vehicle
• Provide detailed documentation of our services
• Process payment with convenient options
• Answer any questions about next steps

2. Customer Satisfaction Check

As part of our commitment to excellence:

• We may follow up to ensure your satisfaction
• Our team is available to address any concerns
• We value your feedback to continuously improve our service

Why Our Process Matters in Fort Worth

With Fort Worth's busy highways and varied vehicle types, our systematic approach ensures:

• Rapid response times across the metroplex, even during peak hours
• Appropriate equipment dispatched for your specific needs
• Professional handling by CDL-licensed, safety-certified operators
• Peace of mind knowing your vehicle is in expert hands

Whether you're dealing with a breakdown on I-35W, an accident on Loop 820, or need heavy equipment moved from a construction site, our process is designed to provide consistent, reliable service every time.

Ready When You Need Us

Save our number in your phone today: (817) 877-0206

One call handles it all—from light-duty roadside assistance to our 100-ton rotator for the most challenging recovery operations. Texas Towing Inc. has been North Texas' most trusted recovery team since 1989, and we're standing by 24/7 to help you get back on the road.